Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-damage-in-ceiling-repair-pomona-ca.ecojohns.com! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the gathering, storage, access, and management of personal information in alignment with various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Personal Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://water-damage-in-ceiling-repair-pomona-ca.ecojohns.com
  2. Any mobile applications or services we offer
  3. All interactions through our platform, whether as an authorized user or visitor
  4. Communications initiated by us, such as newsletters, emails, phone calls, or texts/SMS messages

Please note that this policy does not extend to third-party platforms, apps, products, or services accessed via links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data when:

  1. You utilize our applications, services, and tools as an authorized user
  2. You visit or navigate through our websites linked to this policy
  3. Our team communicates with you via emails, calls, or texts/SMS messages

Personal Data Collection

We collect a range of personal information, which can be categorized into several types:

  1. Account Information: This includes your user name, account number, and login credentials.
  2. Payment Information: Details such as credit/debit card numbers, expiration dates, and payment history are securely stored for transaction processing.
  3. Financial Information: We may collect data related to your financial status or banking information, but only when required for specific services or promotions.
  4. Purchase Information: Details about products or services you’ve purchased from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar mobile advertising IDs to deliver targeted ads and enhance user experience.
  6. Location Data: Your geographical location data, collected when you use our services that require a specific position.
  7. Feedback: Opinions, suggestions, or comments you share with us through surveys, reviews, or direct messages.
  8. Social Media Information: Personal details you choose to share on social media platforms when interacting with our content or engaging in discussions.
  9. Product Information: Data related to products you show interest in, view, or purchase from our website.

We gather this data through various methods, including direct user input, automated tracking technologies (like cookies), and third-party partners who assist us in providing services.

Cookies

Cookies are small text files stored on your browser that play a crucial role in enhancing your experience on our site:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our website, allowing you to navigate through pages seamlessly.
  2. Preference Cookies: They remember your settings and preferences, such as language selection or font size.
  3. Analytics Cookies: Used by our analytics tools to collect information about how visitors use our site, helping us improve its performance and content.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We follow strict data retention policies, keeping personal data only for as long as necessary:

  1. Legal Requirements: We retain data to comply with laws, regulations, or legal processes.
  2. Business Needs: Some data is needed for our legitimate business interests, such as improving services, conducting analytics, or providing customer support.
  3. Purpose-Specific Retention: Personal information related to specific purposes (e.g., transaction history) is kept only for that purpose. Once the need expires, it’s securely deleted or anonymized.

Security Measures

We prioritize data security and implement robust measures to protect your personal information:

  1. Encryption: Data in transit and at rest is encrypted using industry-standard technologies to safeguard against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third parties to process data on our behalf, ensuring they adhere to strict security standards.
  3. Access Controls: Only authorized personnel with legitimate business needs have access to your personal data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from this age group.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data, including:

  1. Access and Rectification: Request access to your data and make corrections if it’s inaccurate or incomplete.
  2. Erasure (Right to be Forgotten): Ask for the deletion of your data, except where we have a compelling legitimate interest.
  3. Restriction: Limit our processing of your data under certain circumstances.
  4. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  5. Objection: Object to the processing of your data for specific or all purposes.
  6. Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.
  7. Appeals/Complaints: File formal complaints with our privacy team or relevant supervisory authorities.

For more details on these rights and how to exercise them, please contact us using the information provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or by posting a prominent notice on our website.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data-related questions, please contact us:

We appreciate your trust in our privacy practices. By using our services, you consent to the collection and use of personal data as described in this Privacy Policy.